Information for tenants
What is the role of a property manager?
Property managers act as the landlord on behalf of the owner of the property. Their role ranges from showing the properties and getting tenancy agreements signed, through to inspections and maintenance of the property.
The property manager is responsible for collecting the rent from you and paying it out to the landlord, along with handling any breaches or disputes with your tenancy agreement.
How do I apply for a property to rent?
You can view and apply for our properties online by logging into our portal with your Trade Me account. If you don't have a Trade Me account you can still view our listings here, but you will need an account to apply for the property.
What to do if the property gets damage or has something wrong with it?
We understand that sometimes accidents happen and properties get damaged, and likewise with older homes items need maintenance from regular wear and tear. It's important that you contact your property manager as soon as any issues arise so they can be dealt with as soon as possible. In an emergency, you must call, not email. You can contact us here.
What happens if someone leaves our flat?
How often do you do inspections?
Need some independent advice on your rights as a tenant?
The Department of Building and Housings Tenancy Services offers unbiased advice to both tenants and landlords alike. They can be contacted on 0800 83 6262 or visit their website https://www.tenancy.govt.nz/